PRIVACY POLICY

Last updated: 18-12-2025

Star Psychology respects your privacy and processes personal data in accordance with the EU General Data Protection Regulation (GDPR).

1. What Data We Collect

We may collect:

  • Name

  • Email address

  • Payment information (processed securely by third-party providers)

  • Information you voluntarily provide through contact forms or coaching sessions

We only collect data that is necessary for our services.

2. How We Use Your Data

Your data is used to:

  • Process purchases and bookings

  • Deliver digital products and coaching services

  • Communicate with you

  • Fulfil legal and accounting obligations

3. Legal Basis for Processing

We process personal data based on:

  • Contractual necessity

  • Legal obligations

  • Legitimate interest

  • Your consent (where applicable)

4. Data Sharing

We may share data with trusted service providers such as:

  • Payment processors

  • Website hosting platforms (e.g. Squarespace)

  • Email communication services

We never sell your personal data.

5. Data Retention

Personal data is retained only for as long as necessary to fulfil its purpose or comply with legal requirements.

6. Your Rights (GDPR)

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent at any time

  • File a complaint with Integritetsskyddsmyndigheten (IMY)

7. Contact

For privacy-related questions, contact:
📧 san@mental-health.se

REFUND & CANCELLATION POLICY

Last updated: 18-12-2025

Digital Products

Due to the nature of digital content:

  • Digital products are non-refundable once delivered

  • Refunds are only provided when required by applicable EU consumer law

Coaching Sessions

  • Sessions may be cancelled or rescheduled up to 24 hours before the scheduled time

  • Late cancellations or no-shows may be charged in full

  • No refunds are provided after a session has taken place