PRIVACY POLICY
Last updated: 18-12-2025
Star Psychology respects your privacy and processes personal data in accordance with the EU General Data Protection Regulation (GDPR).
1. What Data We Collect
We may collect:
Name
Email address
Payment information (processed securely by third-party providers)
Information you voluntarily provide through contact forms or coaching sessions
We only collect data that is necessary for our services.
2. How We Use Your Data
Your data is used to:
Process purchases and bookings
Deliver digital products and coaching services
Communicate with you
Fulfil legal and accounting obligations
3. Legal Basis for Processing
We process personal data based on:
Contractual necessity
Legal obligations
Legitimate interest
Your consent (where applicable)
4. Data Sharing
We may share data with trusted service providers such as:
Payment processors
Website hosting platforms (e.g. Squarespace)
Email communication services
We never sell your personal data.
5. Data Retention
Personal data is retained only for as long as necessary to fulfil its purpose or comply with legal requirements.
6. Your Rights (GDPR)
You have the right to:
Access your personal data
Request correction or deletion
Withdraw consent at any time
File a complaint with Integritetsskyddsmyndigheten (IMY)
7. Contact
For privacy-related questions, contact:
📧 san@mental-health.se
REFUND & CANCELLATION POLICY
Last updated: 18-12-2025
Digital Products
Due to the nature of digital content:
Digital products are non-refundable once delivered
Refunds are only provided when required by applicable EU consumer law
Coaching Sessions
Sessions may be cancelled or rescheduled up to 24 hours before the scheduled time
Late cancellations or no-shows may be charged in full
No refunds are provided after a session has taken place